Shipping & Returns
Shipping Policy
Thank you for visiting and shopping at our store. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Return Policy
At DKEIGHT™, we are committed to ensuring the satisfaction of our customers. However, we also maintain a strict policy regarding product returns to uphold our standards of quality and hygiene. Please review our return policy carefully:
- Condition of Returned Items: Products must be returned in their original condition. This means they should not be opened, used, or altered in any way. We strictly cannot accept returns of products that have been opened or are in a different condition than when they were sold.
- Return Shipping Costs: The customer is responsible for all return shipping costs. We recommend using a traceable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.
- Initiating a Return:To initiate a return, please contact our customer service team with your order number and details about the product you would like to return. Our team will provide you with instructions on how to proceed.
- Refund Process:Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Non-Returnable Items:
- Flammable Products:Products classified as flammable liquids cannot be returned due to safety regulations.
- Personal Use Products:To maintain the highest standards of hygiene and sanitation, we do not accept returns of any products that have been used on the skin or hair.
Additional Conditions:
- Product Condition:Items must be returned in their original condition and packaging. Opened or used products, or items not in their original condition, are not eligible for return.
- Return Shipping Costs:The cost of returning the item will be the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
- Time Frame:Returns must be made within 14 days from the date received. Please check our website or contact customer service for this information.
- Exceptions: Any item not in its original condition, damaged, or missing parts for reasons not due to our error, cannot be returned.
We appreciate your understanding and cooperation with our return policy. Our goal is to ensure that all customers receive high-quality products in pristine condition. Please ensure that your return complies with these guidelines. If you have any questions or concerns regarding a return, please do not hesitate to contact us.
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