Refund policy
At DKEIGHT™, we are committed to ensuring the satisfaction of our customers. However, we also maintain a strict policy regarding product returns to uphold our standards of quality and hygiene. Please review our return policy carefully:
- Condition of Returned Items: Products must be returned in their original condition. This means they should not be opened, used, or altered in any way. We strictly cannot accept returns of products that have been opened or are in a different condition than when they were sold.
- Return Shipping Costs: The customer is responsible for all return shipping costs. We recommend using a traceable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.
- Initiating a Return: To initiate a return, please contact our customer service team with your order number and details about the product you would like to return. Our team will provide you with instructions on how to proceed.
- Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Flammable Products: Products classified as flammable liquids cannot be returned due to safety regulations.
- Personal Use Products: To maintain the highest standards of hygiene and sanitation, we do not accept returns of any products that have been used on the skin or hair.
Additional Conditions:
- Product Condition: Items must be returned in their original condition and packaging. Opened or used products, or items not in their original condition, are not eligible for return.
- Return Shipping Costs: The cost of returning the item will be the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
- Time Frame: Returns must be made within 14 days from the date received. Please check our website or contact customer service for this information.
- Exceptions: Any item not in its original condition, damaged, or missing parts for reasons not due to our error, cannot be returned.
We appreciate your understanding and cooperation with our return policy. Our goal is to ensure that all customers receive high-quality products in pristine condition. Please ensure that your return complies with these guidelines. If you have any questions or concerns regarding a return, please do not hesitate to contact us.