Frequently Asked Questions
Welcome to the DK8 FAQ page! Here you'll find answers to some of the most common questions about our products, services, and policies. If you don't find what you're looking for, feel free to contact our customer support team for further assistance.
Product Questions
We offer a variety of hair textures to match your style and preference, including 4mm, 6mm, 8mm, 12mm, 15mm and 30 curl patterns.
Yes, DK8 hair systems are crafted from high-quality human hair for the most natural look and feel.
Ordering and Shipping
You can place an order directly through our website. Simply add the desired items to your cart and follow the checkout process.
Shipping times vary based on your location and the shipping option selected. You'll receive an estimated delivery date when you place your order.
Usage and Care
We provide detailed instructions on our site. It involves preparing your scalp, applying adhesive to the toupee, and securing it in place.
Handle gently, use DKEIGHT ™ products, and avoid harsh chemicals. Store the toupee on a mannequin head or in a box when not in use.
1. Alcohol-Based ProductS
2. Oil-Based Products
3. Sulfate-Containing Shampoos
4. Heavy Styling Products
5. Products Containing High Levels of Silicone
6. Chlorine and Salt Water
Returns and Exchanges
Items must be in their original condition and packaging for a return. We do not accept returns for opened products or those used on skin or hair.
The customer is responsible for the cost of return shipping.
We accept all major credit and debit cards through Stripe. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.
Discounts & Promotions
Yes, we occasionally offer promotions and discounts.
Sign up for our newsletter or follow us on social media to stay updated.
Yes! We value the expertise of beauty professionals and offer a special discount on all our hair units for verified beauty professionals.
To become eligible for the discount, please visit our ”Beauty Professional Discounts” section on our website. You'll need to fill out a verification form with details such as your professional license number, salon information or callsheet with name on it. Once verified, an automatic discount will be applied to your account for future purchases.
You won't need to use a code. Once your eligibility for the discount is verified, an automatic discount will be applied to your account for future purchases.
The discount is applicable to all DKEIGHT™ products. Please check the 'Beauty Professional Discounts' section for any updates or changes to the applicable products.
The beauty professional discount cannot be combined with other promotions or special offers. If there are any exceptions, they will be clearly stated in the offer details.
If your discount code is not working, please ensure you have entered the code correctly and that it has not expired. If you continue to experience issues, contact our customer support for assistance.
You can use your beauty professional discount as often as you like, as long as the offer remains valid and your state issued professional license status is up to date.
For more information or if you have any other questions, please visit our 'Contact Us' page or reach out directly through our customer support channels. We're here to help!
Miscellaneous
Absolutely! Our customer service team is happy to help you choose the right product for your needs.
DKEIGHT™ HAIR REPLACEMENT ADHESIVE
Our lace wig glue DKEIGHT™ HAIR REPLACEMENT ADHESIVE is designed for unbeatable hold and comfort. It's formulated to provide a strong, long-lasting bond, ensuring your wig stays securely in place throughout the day, even in challenging conditions like humidity or sweat.
Yes, our lace wig glue DKEIGHT™ HAIR REPLACEMENT ADHESIVE is crafted with skin-friendly ingredients, reducing the risk of irritation. However, we always recommend a patch test before full application.
The duration of the hold can vary depending on factors such as skin type, lifestyle, and the application technique. Typically, our adhesive provides a robust hold for several weeks. To enhance the durability and accommodate sensitive skin, we recommend using our DK8™ PREP SKIN PROTECT. It ensures a stronger bond and offers additional protection for sensitive skin types.
Absolutely! Our glue DKEIGHT™ HAIR REPLACEMENT ADHESIVE is compatible with all lace wig ,monofilament, poly and skin types, providing a seamless and undetectable bond.
We recommend using our specially formulated DKEIGHT™ ADHESIVE REMOVER and DKEIGHT™ ADHESIVE RESIDUE REMOVER SHAMPOO, both designed to gently and effectively dissolve the glue without damaging the lace or your skin.
Absolutely, our lace wig glue is designed to be water-resistant, offering you the confidence that your style remains intact in humid or wet conditions. For optimal performance, we recommend waiting 24 hours after application before exposing the hair unit to water. This ensures the glue has fully set, providing maximum hold and durability.
3 or more thin, even layers is enough. Applying too much can make the removal process more challenging and potentially lead to residue buildup. For more detailed instructions and tips, please refer to our product guide included with the glue. If you have more questions, feel free to contact our customer support team.
DKEIGHT™ Adhesive Applicators
Wipe off excess adhesive with a paper towel or cloth. For thorough cleaning, apply DKEIGHT™ ADHESIVE REMOVER to the silicone tip and gently rub off adhesive residues. Rinse under warm water, put it in barbicide as instructed, and then air dry.ar and concise answer to guide your customers.
Remove excess adhesive by wiping with a paper towel. For deep cleaning, soak the bristles in DKEIGHT™ ADHESIVE RESIDUE REMOVER SHAMPOO, then gently comb out adhesive bits. Rinse thoroughly with warm water, squeeze out excess, put it in barbicide as instructed, and let it air dry.
Remove excess adhesive by wiping with a paper towel. For deep cleaning, soak the bristles in DKEIGHT™ Adhesive Remover, then gently comb out adhesive bits. Rinse thoroughly with warm water, squeeze out excess, put it in barbicide as instructed, and let it air dry.
Water can remove some residues, but for optimal results, especially for removing adhesive, use DKEIGHT™ Adhesive Remover for cleaning.
Clean your applicators after each use to maintain their condition and ensure the best performance for your next application.
While DKEIGHT™ Adhesive Remover is recommended for best results, you can also use similar solvent-based cleaners, or 99% isopropyl alcohol but you may want to avoid using harsh chemicals that may damage the applicators and bristles.
For hygienic reasons, it's recommended to not share your adhesive applicators on others without cleaning and sanitizing.
If the bristles are significantly bent or damaged, it’s best to replace the applicator to ensure precise and effective application.
Once fully dried, store your applicators in a clean, dry place away from direct sunlight and heat to prolong their lifespan.
Check local recycling guidelines. If recycling is not an option, consider reusing the applicators for other suitable applications or dispose of them responsibly.
Yes, the DKEIGHT™ Adhesive Applicators are versatile and can be used with different brands of adhesive. However, for best results and compatibility, using them with DKEIGHT™ adhesives is recommended.
If you have more questions about your DKEIGHT™™ Adhesive Applicators, feel free to contact our customer support team for further assistance.